Last Updated: 29 June 2026

1. Introduction

Welcome to ntuc.cebuairtravel.com (the "Website"), owned and operated by Cebu Air Travel & Tours Pte Ltd ("CebuAirTravel", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of our Website and the purchase of tickets, tours, attractions, travel experiences, vouchers, promotional deals, and related services available through the Website.

By accessing, browsing, creating an account, or making a booking through the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website.

2. About Our Services

CebuAirTravel operates an online booking platform that enables customers to purchase:

• Attraction tickets
• Tours and sightseeing activities
• Theme park tickets
• Travel experiences
• Event tickets
• Promotional vouchers
• Travel-related deals
• Other products and services offered by CebuAirTravel or our merchant partners

Some products and services are provided directly by CebuAirTravel, while others are supplied by independent third-party merchants, operators, or attraction providers.

3. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to make a booking.

By placing an order, you represent that:

• The information you provide is accurate.
• You are legally capable of entering into a binding agreement.
• You are authorised to use the selected payment method.

4. User Account

You may be required to create an account to access certain features.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• All activities conducted under your account.

You agree to notify us immediately if you suspect any unauthorised use of your account.

5. Bookings

All bookings are subject to:

• Product availability
• Successful payment
• Verification where required
• Confirmation by CebuAirTravel or the activity provider

A booking confirmation email does not guarantee admission if payment has not been successfully completed or if the booking was made fraudulently.

6. Prices

Unless otherwise stated:

• Prices are displayed in Singapore Dollars (SGD).
• Prices include applicable taxes unless otherwise specified.
• Prices may change without prior notice.
• Promotional prices are valid only during the advertised promotion period.

Errors in pricing may result in cancellation of the affected booking, with a full refund where applicable.

7. Payment

We accept the payment methods displayed during checkout.

Your booking will only be confirmed after payment has been successfully authorised.

If payment cannot be processed, your booking will not be completed.

8. Delivery of Tickets

Tickets may be delivered through one or more of the following methods:

• Email
• PDF voucher
• QR Code
• Mobile voucher
• Download link
• Merchant reservation confirmation

Customers are responsible for:

• Providing a valid email address.
• Checking spam or junk mail folders.
• Ensuring that tickets are received before the scheduled activity.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Arriving at the venue on time.
• Bringing valid identification where required.
• Complying with the attraction's admission rules.
• Following all safety instructions issued by the activity provider.

Failure to comply with these requirements may result in refusal of entry without refund.

10. Merchant Terms

Each attraction, operator, or merchant may impose its own:

• Admission policies
• Age restrictions
• Health requirements
• Dress code
• Weather policies
• Safety regulations
• Operating hours

Customers are responsible for reviewing these requirements before making a booking.

11. Changes to Activities

Activity providers may modify:

• Operating hours
• Performance schedules
• Venue locations
• Capacity limits
• Available facilities

These changes are outside CebuAirTravel's control.

Where reasonably possible, we will notify affected customers of significant changes.

12. Cancellation, Refunds and Rescheduling

Unless expressly stated otherwise:

Non-refundable Purchases

Tickets, vouchers, promotional offers, discounted products, and digital bookings are generally non-refundable after purchase.

Refunds

Refunds may be considered only where:

• The activity is cancelled by the operator.
• Duplicate payment has occurred.
• A booking cannot be fulfilled.
• A refund is required by applicable law.
• The merchant expressly approves the refund.

Refunds will be processed using the original payment method where possible.

Processing times depend on the payment provider and financial institution.

Rescheduling

Requests to change booking dates are subject to:

• Availability
• Merchant approval
• Applicable administrative charges

Some bookings cannot be changed after confirmation.

13. No Shows

Customers who fail to attend their booked activity at the scheduled date and time ("No Show") are generally not entitled to a refund, rescheduling, or credit unless otherwise stated by the activity provider.

14. Promotional Codes

Promotional codes:

• Cannot be exchanged for cash.
• Cannot be transferred unless stated otherwise.
• May expire without notice.
• May be subject to minimum purchase requirements.
• May only be redeemed once.

CebuAirTravel reserves the right to cancel promotions where fraud, misuse, or technical errors occur.

15. Reviews and User Content

Users may submit reviews, ratings, photographs, or other content.

By submitting content, you grant CebuAirTravel a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display such content for operational and marketing purposes.

You must not submit content that:

• Is unlawful.
• Is defamatory.
• Is abusive or offensive.
• Infringes intellectual property rights.
• Contains misleading or false information.

We reserve the right to remove content at our discretion.

16. Intellectual Property

All Website content, including but not limited to:

• Logos
• Graphics
• Images
• Icons
• Product descriptions
• Text
• Website design
• Software

is owned by Cebu Air Travel & Tours Pte Ltd or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without our prior written consent.

17. Website Availability

We aim to keep the Website available at all times.

However, we do not guarantee uninterrupted access and may suspend or restrict access for:

• Scheduled maintenance
• System upgrades
• Security incidents
• Technical failures

We are not liable for temporary interruptions.

18. Third-Party Links

Our Website may contain links to third-party websites.

These links are provided for convenience only.

We are not responsible for the content, services, or privacy practices of third-party websites.

19. Limitation of Liability

To the maximum extent permitted by law, Cebu Air Travel & Tours Pte Ltd shall not be liable for:

• Service interruptions.
• Activity cancellations by third-party providers.
• Delays.
• Weather conditions.
• Transportation disruptions.
• Loss of enjoyment.
• Personal injury.
• Property damage.
• Indirect, incidental, consequential, or special damages.

Where liability cannot be excluded by law, our total liability shall not exceed the amount paid for the affected booking.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

20. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Government restrictions
• War
• Terrorism
• Civil unrest
• Industrial disputes
• Power outages
• Internet failures

21. Fraud Prevention

To protect our customers, CebuAirTravel reserves the right to:

• Verify customer identity.
• Request supporting documentation.
• Cancel suspicious transactions.
• Refuse future bookings where fraud is suspected.

22. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal data.

23. Indemnity

You agree to indemnify and hold harmless Cebu Air Travel & Tours Pte Ltd, its directors, employees, agents, affiliates, and partners against any claims, losses, liabilities, damages, costs, and expenses arising from:

• Your breach of these Terms.
• Your misuse of the Website.
• Your violation of any applicable law.
• Your infringement of the rights of any third party.

24. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

25. Changes to These Terms

We may amend these Terms from time to time.

The updated version will be published on this Website together with the revised "Last Updated" date.

Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

26. Contact Information

For enquiries relating to these Terms & Conditions, please contact:

Cebu Air Travel & Tours Pte Ltd
Trading Name: CebuAirTravel

Website: https://ntuc.cebuairtravel.com

Email: cebuairtravel@yahoo.com